1. Introduction

Welcome to FFSA Tickets ("we," "us," or "our"). By purchasing a ticket, registering for an event, or using our website (the "Site"), you agree to be bound by these Terms and Conditions ("Terms"). Please read them carefully before making any purchase.

If you do not agree with any of these Terms, you may not use this Site or purchase tickets through it.

2. Ticket Purchase and Payment

• All prices are listed in the currency shown at checkout and include applicable taxes unless otherwise stated.
• Payments are processed securely through our trusted payment partners.
• Once payment is confirmed, you will receive an email confirmation and a digital ticket (which may include a QR code for entry).
• You are responsible for providing accurate personal, contact, and billing information when purchasing.

3. Refunds, Exchanges, and Cancellations

• All ticket sales are final unless the event is canceled, rescheduled, or otherwise stated on the event page.
• In the event of cancellation, you will receive a full refund of the ticket price (excluding processing or service fees, if applicable).
• If an event is rescheduled, your ticket will automatically be valid for the new date.
• Refund requests due to exceptional or unforeseen circumstances may be considered at our discretion.
• We are not responsible for travel, accommodation, or any other costs incurred related to event attendance.

4. Event Entry and Conduct

• You must present a valid ticket (digital or printed) for entry to the event.
• Tickets are non-transferable unless explicitly stated by the event organizer.
• We reserve the right to refuse admission or remove any attendee for behavior that is unlawful, disruptive, unsafe, or otherwise inappropriate.
• All attendees must comply with event rules, venue policies, and applicable laws.

5. Event Changes

We reserve the right to make necessary adjustments to event details—including schedule, lineup, speakers, performers, or venue location—without prior notice, provided that the overall nature of the event remains substantially the same.

6. Liability Disclaimer

• Attendance at any event is at your own risk. We accept no responsibility for any personal injury, illness, property loss, damage, or theft occurring at or during any event.
• We are not liable for any delays, cancellations, or changes resulting from circumstances beyond our control (including but not limited to weather, venue issues, government regulations, or acts of God).
• To the maximum extent permitted by law, we disclaim any implied warranties or representations regarding event content or availability.

7. Privacy and Data Protection

• We value your privacy. Your personal information will be collected and processed in accordance with our Privacy Policy.
• By purchasing a ticket, you consent to the collection and use of your information for event communication, updates, verification, and necessary operational purposes.
• We comply with applicable international data protection laws, including the GDPR (Europe) and POPIA (South Africa).

8. Intellectual Property

All content, logos, text, and graphics on this Site are owned or licensed by Fire & Fragrance South Africa (FFSA). You may not copy, reproduce, or distribute any part of this Site or its content without prior written consent.

9. Third-Party Services

Our Site may contain links to or integrations with third-party services (such as payment gateways or media platforms). We are not responsible for the content, policies, or actions of any third-party sites or services.

10. Governing Law

These Terms are governed by and construed in accordance with international commercial standards and the laws of the jurisdiction where the event is held. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts in that jurisdiction.